Terms and Conditions
Contacts
THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats
55 Ryburn Road,
Newstead,
Hamilton, 3286
shop@naturalnzpetfood.nz
We are a New Zealand owned business for trading/registration purposes
Returns
If for some reason you are not happy with your purchase, please get in touch with us right away.
For dry general return, you must have contacted us within 3 days from when the product was shipped, and the products must be unopened, unused and in original packaging. You will receive a full refund in the form of store credit (excluding postage) to use online at THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats .
We understand that sometimes the colours and details may vary from the product photography to the product as you see it when you get it, but we try our best to match the colours. So please use the product photography as a reference as settings on every computer can alter the actual colour. Returns for discrepancy in colour will be considered as a ‘change of mind’ and our standard refund policies apply.
Please note: There are no refunds, exchanges or credit notes on sale items.
WET & RAW GENERAL GOODS
Please note it is your responsibility to follow up the day after your frozen, raw or wet food has been sent. You will receive an email from THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats, to say your order has been completed and you will also receive an email from TOLL, our courier company to say when it has been picked up. This email will have all your tracking details in it. If you have not received your order by 1pm on the day following the shipping confirmation, please track your order to make sure it is out for delivery.
If it looks like it’s not moving, you need to email THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats at shop@naturalnzpetfood.nz so we can chase it up from our end, to help ensure it arrives frozen.
Please note: there are no refunds or replacements on your order if you have not got in touch with us to advise on a shipping delay within 24 hours of receiving a pickup confirmation email from TOLL. There are no refunds, exchanges or credit notes on sale items.
Orders
THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats offers products for sale that are in stock and available immediately. However, from time to time we may be waiting for deliveries from our suppliers. This means our delivery times are subject to change. If you have ordered a product and we are waiting for delivery we will prioritize your purchase. We will inform you immediately so that you are aware of the delay.
Delivery
THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats offer overnight delivery to described areas of New Zealand and longer term deliver to other parts.
SHIPPING RATES
FREIGHT PRICES WITH NZ POST.
| Dry Food Shipping Rates | Raw Food Shipping Rates | ||
| Local and Local Towns excluding Rural. (Within a 75km Radius of Hamilton) | Local and Local Towns. (Within a 75km Radius of Hamilton) | ||
| 1kg to 20.500kg | $6.50 | 5kg to 20.00kg | $10.00 |
| 20.501kg to 40kg | $13.00 | 20.001kg to 40kg | $20.00 |
| Free Shipping threshold | $79.00 | 40.001kg to 60kg | $30.00 |
| Rural Ticket per 20kg | $6.00 | 60.001 to 80kg | $40.00 |
| Sector 1 including Waiheke Island (Within a 75km to 150km from Hamilton) | Sector 1 including Waiheke Island (Within a 75km to 150km from Hamilton) | ||
| .001kg to 1kg | $7.00 | 5kg to 10.00kg | $11.00 |
| 1.001kg to 14kg | $10.00 | 10.001kg to 20kg | $14.50 |
| 14.01kg to 20.500kg | $14.00 | 20.001kg to 40kg | $27.50 |
| 20.501kg to 40kg | $28.00 | 40.001 to 60kg | $40.50 |
| 40.01kg to 60kg | $42.00 | 60.001 to 80kg | $53.50 |
| orders over $99 | $3 Shipping | ||
| Rural Ticket per 20kg | $6.00 | ||
| Sector 2 (over 150km from Hamilton) | Sector 2 (over 150km from Hamilton) | ||
| .001kg to 1kg | $7.00 | 5kg to 10.00kg | $15.50 |
| 1.01kg to 21kg | $12.50 | 10.001kg to 20kg | $20.00 |
| 20.101kg to 40kg | $25.00 | 20.001kg to 40kg | $40.00 |
| 40.001kg to 60kg | $37.50 | 40.001 to 60kg | $60.00 |
| Rural Ticket per 20kg | $6.00 | ||
| South Island | Rural Areas | ||
| .001kg to 1kg | $7.00 | We can ship raw food to Rural Areas | |
| 1.001kg to 3kg | $12.50 | ||
| 3.001kg to 6kg | $20.00 | South Island | |
| 6.001kg to 20.500kg | $30.00 | We can ship raw food to South Island | |
| 20.501kg to 40kg | $60.00 | ||
| 40.01kg to 60kg | $90.00 | ||
| Rural Ticket per 20kg | $6.00 |
PRICING
All pricing on our website is in $NZD and includes GST (15% sales tax).
Natural NZ Petfood reserves the right to vary prices from time to time.
Whilst we try to ensure all details, descriptions and prices on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and will give you the option of re-confirming your order at the correct price or cancelling it.
CANCELLATION (SUBSCRIBED SERVICES/PRODUCTS)
The cut off point for a subscribed product is 7 days before the next payment cycle..
PRIVACY
Your privacy is important to us – we only collect and keep information that you provide to us that is essential in completing a successful transaction.
Payments are handled by our payment partners and your details and card details are not stored on this site.
By ordering off THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats, you give us permission to contact you with any promotional emails, sale offers and new products. However, you may opt out of any electronic mailing services with ease.
INTELLECTUAL PROPERTY
THE HOUSE OF FOOD LIMITED T/a Natural NZ Pet Foods and Treats website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
PAYMENT
We accept payment through Debit/Credit cards and PayPal. PayPal is a trusted secure payment service. We do not store or see any of your secure details.
We also accept Bank Deposit (NZ ONLY) – Please get in direct contact with us to organize, and we will send through our bank account details for deposit.